Occupational Violence is becoming more prevalent in healthcare settings throughout Australia and this course aims to arm both managers and employees with the skills required to handle difficult patients. Participants will gain insight into what occupational violence looks like in the workplace, how your environmental design can increase risk, and what response control measures they can use to de-escalate situations.
Instructor
Tracey Gardiner
Registered Nurse (RN)
Graduate Diploma & Master of Mental Health
Cert IV in Agressive Behaviour Management
Key Concepts & Learning Objectives
- What is Occupational Violence?
- De-escalation of Aggressive Telephone Calls and Dealing with Inappropriate Comments
- Face-to-Face De-escalation Skills
- Personal Safety Awareness
- Post Crisis Interventions
- Interpersonal Relationships, Stress & Burnout
Resources & Certificates
- Patient De-escalation Resource Pack
- Certificate provided upon completion of all modules and quizzes for this course
Course Duration
1hr 45 mins
Length of Access
6 months
Group Pricing
-
1 - 4 Users
| $199 each
-
5 - 10 Users
| $179 each
(10% off)
-
11 - 30 Users
| $159 each
(20% off)
Disclaimer: Trigger Warning – Some course content may be triggering to individuals who have experienced trauma or mental health issues. The advice provided in the courses is general in nature. Users are encouraged to seek bespoke advice for specific circumstances.